Patient Terms and Conditions
Eligibility Requirements
- Australian Resident
- Have Type 1 Diabetes
- Obtain a compatible Medtronic CGM through National Diabetes Services Scheme (NDSS)
- Been prescribed an insulin pump by your healthcare professional.
- Currently have Private Health Insurance (PHI) or the ability to pay $AUD 8,574.
- Not currently using an in-warranty or loan Medtronic MiniMed 770G or 780G Insulin pump.
Required Documentation
- Medtronic Loan Application Form. Please ensure the form is signed by all parties.
- PHI policy certificate or joining letter which must include confirmation of current membership with a registered health insurer indicating Member Name, Cover Start Date, Membership Number and Level of Cover.
- Product Disclosure Statement for PHI.
- If a patient is currently on a pump regardless of brand and has more than 12 months left in their warranty period, they may still submit an application but it is at Medtronic’s discretion to approve. Further documentation may be requested and fees may apply.
Submission of Application
- Online form
- Email: australia.diabetes@medtronic.com
- Fax: 02 9857 9237
Please review terms and conditions attached to the loan of a Medtronic pump which are outlined in the attached document and should be fully understood before starting the program. A loan pump is only provided upon approval of the completed application, and at the discretion of Medtronic Australasia Pty Ltd.
Application completed – What to expect next?
To ensure that a pump is delivered in a timely manner, please ensure your application is complete - application will not be processed until all documentation is received.
Once Medtronic has received your completed forms, the loan pump will be dispatched to the address identified in your application. (Please note: if approval has been provided by your Healthcare team for a remote start, the pump will be sent to your home address – appropriate training still needs to be undertaken by your diabetes service). Your diabetes service will contact you and will discuss with you how to access insulin pump consumables through the NDSS, your consumable requirements and book a pump initiation date. It is important to order your pump consumables through NDSS prior to your pump start date.
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